TERMS AND CONDITION

Welcome to the Herbion Sdn Bhd online store. The terms and conditions stated below apply to all visitors and users of my.herbion.com. By accessing or using my.herbion.com, you agree to be bound by these terms and conditions.

General
The content of these terms and conditions may change, move, or be deleted at any time. my.herbion.com reserves the right to modify these terms and conditions without prior notice. Any violation of these terms and conditions may result in immediate actions against the offender(s).

Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, written and other materials that appear as part of this Site (collectively, the “Contents of the Site”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled, or licensed by Herbion Sdn Bhd.

Comments and Feedbacks
All comments and feedbacks submitted to Herbion Sdn Bhd will be retained at dm.my@herbion.com.
User shall agree not to submit comments that violate any rights of third parties, including copyrights, trademarks, privacy of other personal or proprietary rights. Furthermore, the user shall agree not to submit any unlawful, abusive, or obscene material. Users are solely responsible for the content of their comments.

Product Information
Please note that the actual product may differ slightly from what is displayed on your monitor. Variations in colour and appearance can occur due to differences in monitor settings and resolutions.

Newsletter
User shall agree that my.herbion.com may send newsletter regarding the latest news/products/promotions, etc., through email to the user.




Indemnification
The users shall agree to defend, indemnify, and hold my.herbion.com harmless from any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to their use of the Site.

Link to other sites
Any access link to third-party sites is at the user’s own risk. my.herbion.com will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information
Occasionally, there may be information on my.herbion.com that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, availability, and article content. We reserve the right to correct any errors or inaccuracies and to change or update information without prior notice.

Termination
This agreement is effective until terminated by either the customer or my.herbion.com. Customers may terminate this agreement at any time. However, my.herbion.com may also terminate the agreement with the customer without any prior notice and deny access to the customers who fail to comply with these terms and conditions.

Refund Policy
Refund will be issued once we have received and examined the returned goods at our return center. If the returned goods meet our return policy criteria, the refund will be initiated. The refund method will depend on your original payment method. For more information on the refund criteria, please refer to our Return & Refund Policy.

Shipping and Delivery Policy
Items in stock: 2-5 working days for Standard Delivery items.
Items that are out of stock: Please email or call us for assistance.
For more information on shipping and delivery, please refer to our Shipping and Delivery Policy.



Payments
All goods purchased are subject to a one-time payment through available payment methods such as Visa, MasterCard, or online payment methods.
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by the customer’s card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of the order.